Front Desk Operations Manager

4 weeks ago


Amesbury, Massachusetts, United States Amesbury Hospitality LLC Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Amesbury Hospitality LLC. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, providing exceptional customer service, and maintaining accurate records of guest information.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and timely manner
  • Coordinate with other departments to fulfill guest needs and resolve issues
  • Maintain accurate records of guest information, reservations, and transactions
  • Train and supervise front desk staff to ensure excellent service delivery
  • Monitor and maintain the cleanliness and organization of the front desk area
  • Implement and enforce hotel policies and procedures to ensure a safe and secure environment for guests
Requirements
  • Previous experience in guest relations or front desk management within the hotel industry is preferred
  • Strong knowledge of hotel operations and hospitality management principles
  • Excellent communication skills, both verbal and written
  • Proficient in using phone systems and other office equipment
  • Exceptional customer service skills with a friendly and professional demeanor
  • Ability to multitask, prioritize, and handle stressful situations with composure
  • Strong problem-solving skills with attention to detail
  • Bilingual proficiency (English/Spanish) is a plus
What We Offer

We offer competitive compensation and opportunities for career growth within our hotel. If you are a dedicated individual with a passion for providing exceptional guest experiences, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.



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