Senior Technical Analyst

6 days ago


Los Angeles, California, United States University of California - Los Angeles (UCLA) Full time

We are looking for a seasoned professional to fill the role of Senior Technical Analyst - Customer Service Excellence at the University of California, Los Angeles (UCLA). The successful candidate will be responsible for providing top-notch technical support to our faculty, staff, and students.

Based on industry standards and the complexity of the role, we estimate the annual salary for this position to be around $90,000.

The ideal candidate will possess exceptional technical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment. They will engage with customers who require advanced technical assistance beyond the standard support services.

Key responsibilities include:

  • Developing and maintaining technical documentation and knowledge bases to ensure accurate information sharing across teams.
  • Collaborating with IT teams to design and implement new technical solutions and systems.
  • Providing training and support to junior analysts to ensure smooth knowledge transfer and team growth.

We pride ourselves on offering a dynamic work environment with opportunities for growth and development, along with a comprehensive benefits package.



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