Chief Assurance Officer

3 weeks ago

Atlanta, Georgia, United States Freeman Mathis & Gary, LLP Full time
Job Title: Managing Director of Assurance

Freeman Mathis & Gary, LLP is seeking a seasoned professional to lead our Assurance Program as Managing Director of Assurance. This role requires a strong background in claims management within the insurance industry, with a proven track record of success in building and maintaining business relationships with clients.

Key Responsibilities:
  • Oversee the strategic direction and implementation of the Assurance Program, ensuring alignment with client needs and firm goals.
  • Develop and maintain strong relationships with key decision-makers within client organizations, driving business growth and client satisfaction.
  • Monitor and oversee client accounts, ensuring timely delivery of services and high-quality results.
  • Coordinate regular updates and meetings with clients to discuss their needs, feedback, and any potential issues or opportunities for improvement.
  • Identify and resolve client issues, collaborating with internal teams to ensure satisfactory outcomes.
  • Stay informed about industry trends and developments in insurance and legal services to provide valuable insights to clients and stakeholders within the firm.
  • Facilitate the onboarding of new clients into the Assurance Program, ensuring a smooth transition and clear understanding of our firm's services and processes.
  • Prepare and present regular reports on client status, service delivery, and satisfaction levels to the Managing Partner and other key stakeholders.
  • Manage the quality assurance function, ensuring compliance with internal policies and procedures as well as external regulatory requirements.
  • Coordinate and oversee internal and external audits to assess and improve service delivery standards, ensuring all corrective actions are implemented effectively.
  • Identify training needs within the firm and develop training programs to enhance staff competencies and service delivery.
  • Oversee the implementation of internal and external training programs, ensuring alignment with the firm's goals and client requirements.
  • Lead all Assurance Department staff, including performance management, recruiting, and development.
  • Occasional travel may be required to meet client needs and develop relationships.
Requirements:
  • Juris Doctorate required with a minimum of 5 years in a claims management role in the insurance industry.
  • Experience leading a team or department is strongly preferred.
  • Strong understanding of legal processes and the insurance industry.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to manage multiple priorities effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively within a team environment.
  • Pro-active, follows through with minimum direction, and displays initiative.
  • Adaptable to changing priorities and work demands.
  • Experience in quality assurance, audit processes.
  • Experience with training program development a plus.
  • Proficiency in using Microsoft Office Suite.
What We Offer:
  • Competitive compensation.
  • Comprehensive benefits package, including medical, dental, and vision.
  • HSA and FSA plan available for employees and dependents.
  • Work-life balance.
  • Generous PTO policy.
  • 401K plan including a 3% Employer Safe Harbor contribution.
  • Firm paid life insurance and long-term disability.
  • Employee Assistance Program.
  • Year-end bonuses and referral fee programs.

Freeman Mathis & Gary, LLP is an equal opportunity employer and complies with all applicable federal, state, and local laws. Employment dependent on successful completion of a background check and drug screen.

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