Hotel Operations Supervisor

4 weeks ago


Miami, United States Kimpton Hotels & Restaurants Full time

**Job Summary:**

We are seeking a dedicated and experienced Hotel Operations Supervisor to join our team at Kimpton Hotels & Restaurants. As a Night Audit Manager, you will be responsible for overseeing the Front Office operations, ensuring exceptional guest service, and leading a team of employees.

**Key Responsibilities:

  • Quality Guest Service: Provide top-notch service to guests, responding to their needs and resolving any issues that may arise.
  • Team Leadership: Supervise and mentor front office staff, providing guidance and support to ensure they meet their roles' expectations.
  • Scheduling and Budgeting: Assist in creating employee schedules and monitoring payroll and expense budgets to ensure efficient operations.

**Requirements:

  • Prior experience as a supervisor or lead role in hospitality or a related field.
  • Excellent decision-making skills and ability to work independently.
  • Diplomatic communication skills to handle challenging situations effectively.
  • Familiarity with Opera and Microsoft Office Suite is preferred.

**What We Offer:

Kimpton Hotels & Restaurants values diversity and inclusivity, welcoming individuals from all backgrounds to join our team. We offer a dynamic work environment, opportunities for growth and development, and competitive compensation packages.



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