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Service Assistant

4 weeks ago

Winter Park, Florida, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Jeni's Splendid Ice Creams. As a Service Assistant, you will be responsible for leading shifts, performing limited executive functions, and providing exceptional customer service.

Key Responsibilities
  • Lead shifts and ensure a smooth operation of the shop
  • Perform inventory management and handle deposits
  • Act as a coach and role model for the shop team
  • Provide world-class customer service
  • Communicate effectively with leadership and team members
Requirements
  • Full-time presence with night and weekend availability
  • Passion for customer service and a positive attitude
  • Strong work ethic and good judgment
  • Calm under pressure and ability to handle adversity
  • Master of daily operations and delegation
Benefits
  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization
  • 50% discount at Jeni's Scoop Shops and online
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our scoop shops and online platform.