Salesforce Ecosystem Expert
20 hours ago
Job Title: Salesforce Ecosystem Expert
">Job Summary:
We are seeking an experienced Salesforce Ecosystem Expert to lead the design and implementation of advanced customer service solutions. As a pivotal member of our team, you will collaborate with cross-functional stakeholders to deliver scalable, secure, and innovative solutions that enhance customer experience and operational efficiency.
About the Role:
- Salesforce Service Cloud Ownership: Architect and deploy Salesforce Service Cloud solutions, leveraging tools such as Apex, Lightning Web Components (LWC), Flows, and other advanced Salesforce functionalities.
- Integration with Genesys Contact Center: Design and implement seamless integrations between Salesforce Service Cloud and Genesys Contact Center platforms, including Genesys Cloud CX and Genesys Engage.
- Solution Design and Implementation: Lead all phases of the project lifecycle, including requirements analysis, technical design, solution implementation, and testing.
- Testing, Optimization, and Support: Conduct rigorous testing, troubleshooting, and performance tuning of integrated systems.
Key Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5+ years of software consulting or development experience.
- Proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems.
Estimated Salary Range: $120,000 - $180,000 per year
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