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Customer Service Parts Specialist

2 months ago

Elkhart, Indiana, United States Grand Design RV Full time

Join Our Team as a Customer Service Parts Specialist

Grand Design RV is seeking a dedicated Customer Service Parts Specialist to enhance our Customer Service Team. This position is crucial for ensuring that our dealers receive the correct parts and that retail parts sales orders are processed efficiently. The successful candidate will handle parts inquiries, verify order accuracy, and provide assistance to customers through various communication channels.

About Grand Design RV:

As a premier RV manufacturer in North America, Grand Design RV is committed to delivering exceptional quality and innovation. Our focus on customer satisfaction and industry-leading standards creates a vibrant and fulfilling workplace.

Key Responsibilities:

  • Determine parts requirements for dealers
  • Process retail parts sales orders accurately
  • Address parts inquiries through email and phone
  • Support customers in identifying the correct parts
  • Foster relationships with customers and colleagues
  • Conduct routine inventory management tasks
  • Engage in ongoing training and development opportunities

Qualifications:

  • High School Diploma or equivalent
  • Strong attention to detail
  • Proficient computer skills
  • Experience in a dynamic work environment
  • Prior experience with RV parts or manufacturing is advantageous

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision coverage
  • Group Life Insurance
  • 401(k) plan with employer matching
  • Employee Stock Purchase Program
  • Tuition Reimbursement opportunities
  • Paid Holidays and Vacation

Desired Attributes:

  • Gratitude: Approach tasks with humility and empathy
  • Respect: Maintain integrity and transparency in all interactions
  • Accountability: Commit to high standards and expectations
  • Innovation: Pursue excellence within the industry
  • Drive: Demonstrate determination and exceed expectations

If you possess these qualities and are eager to contribute to a team that values quality and innovation, we encourage you to consider this opportunity.

*This position requires onsite work.*