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Insurance Claims Customer Service Specialist
2 months ago
About AIG Travel Guard
AIG Travel Guard stands as a premier provider of insurance and assistance services catering to both leisure and business travelers globally. We pride ourselves on offering competitive compensation, comprehensive benefits, and generous paid time off.
Position Overview
This full-time role operates Monday through Friday, with the second shift commencing at 11 AM and concluding at 7 PM.
Role Responsibilities
The Claims Call Center is responsible for managing incoming inquiries from American Express Card Members who wish to initiate an insurance claim. Our dedicated team is committed to delivering prompt and professional assistance to meet client needs. This includes:
- Providing detailed information regarding benefits and coverage.
- Facilitating the initiation of new claims.
- Updating clients on the status of existing claims.
These services are available in real-time from 7 AM to 7 PM Central Time, Monday through Friday.
Qualifications
We are looking for candidates who possess the following key attributes:
- A proven track record of delivering exceptional customer service (1+ years preferred).
- Strong verbal and written communication skills.
- Meticulous attention to detail and accuracy in data entry.
- Analytical abilities to review and interpret policy coverage and claim statuses.
- Effective task management and prioritization skills.
- Professional demeanor when interacting with high-end clientele.
- A High School Diploma or equivalent is required.
Benefits Offered
AIG provides a range of benefits designed to support your individual and family needs, including:
- Affordable health, dental, and vision insurance plans.
- Generous Paid Time Off, including nine paid holidays and Paid Volunteer Time Off.
- 401k plan with employer matching available upon hire.
- A casual dress code and a friendly work environment that values community involvement.
Commitment to Diversity
AIG is dedicated to fostering a culture that respects and celebrates diverse talents, backgrounds, and perspectives. We promote inclusion through flexible work arrangements, diversity training, cultural awareness initiatives, and Employee Resource Groups (ERGs). Our commitment to diversity is recognized through various awards and accolades.
AIG is an equal opportunity employer, welcoming all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
Functional Area: OP - Operations
Estimated Travel Percentage (%): Not Applicable
Relocation Provided: Not Applicable
Company: Travel Guard Group, Inc.
