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Hotel Guest Services Representative

2 months ago

Florence, South Carolina, United States LaQuinta Inn & Suites Florence Cincinnati Airport Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at LaQuinta Inn & Suites Florence Cincinnati Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Welcome and Check-in/Check-out: Greet guests warmly, check them in, and check them out, ensuring accurate key distribution and room assignments.
  • Room Management: Manage room bookings, respond to guest inquiries, and provide information on available rooms, amenities, rates, and special requests.
  • Customer Service: Handle guest complaints and concerns in a professional and courteous manner.
  • Communication and Coordination: Collaborate with the housekeeping department to ensure guest rooms are ready and prepared for arrival.
Requirements
  • Education and Experience: High school diploma or equivalent, with 1+ year of experience in the hotel industry or a related field.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems.
  • Soft Skills: Excellent time management, organizational, customer service, and interpersonal skills.
About Our Company

LaQuinta Inn & Suites Florence Cincinnati Airport is a leading hospitality company that operates a portfolio of hotels across the region. We are committed to delivering exceptional guest experiences and providing a positive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.