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Customer Service Lead

2 months ago

Chicago, Illinois, United States Pete's Fresh Market Full time

Job Summary:

The Front End Customer Service Lead is responsible for providing exceptional customer service to all guests at the Point of Sale (POS). They ensure each customer leaves Pete's Fresh Market with an outstanding experience, while delivering a fast, friendly, and accurate transaction and answering any questions/concerns.

Key Responsibilities:

  • Maintain a clean, neat, organized, and safe work environment.
  • Greet all customers and provide them with prompt, courteous service and assistance.
  • Initiate returns, resolve customer issues, or escalate complaints to management as appropriate.
  • Have an extensive understanding of all produce codes and weekly sale items, company coupon policy, and store policies required during check-out.
  • Promote for sale any current charitable promotions to customers.
  • Have knowledge on the POS system, including transactions involving WIC, manufacturer coupons, EBT, cash, check, and debit card purchases.
  • Sort and return "return to stock" items back to their normal location with priority, giving attention to refrigerated and perishable items.
  • Handle all damaged merchandise in accordance with company procedures.
  • Perform price check functions, if needed.
  • Issue and keep information involving rain checks updated.
  • Answer phone calls promptly and in a professional manner, directing as company policies dictate.
  • Utilize and maintain equipment as required by the department, reporting any equipment problems immediately.
  • Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
  • Occasionally assist with actual store operation activities, such as stocking shelves, assisting with customers, and cleaning, depending on business needs.

Requirements:

  • High School Diploma or G.E.D. with 0-3 years of experience in a grocery store or similar retail environment.
  • Must have a valid and up-to-date Food Handler's Certificate.
  • Must have above-average cash handling and basic math/calculating skills.

Work Environment/Physical Demands:

  • Must have the physical ability to stand for extended periods, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push/pull up to 100 lbs., frequently lift and/or move loads up to 50 lbs., and occasionally lift 75 lbs.
  • Occasional high stress when dealing with systems/customers/staff.
  • Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store/business needs and as required to ensure adequate store staffing.
  • Must have a reliable source of transportation.