Operations Manager

3 weeks ago


Minneapolis, Minnesota, United States Cocomelon Playdate MOA Full time
About Cocomelon Playdate MOA

Cocomelon Playdate MOA is a pioneering venture located at the prestigious Mall of America, offering a unique blend of a soft play entertainment center, inviting party rooms, and a curated retail space. Our mission is to create a home away from home for our guests, prioritizing their comfort and enjoyment.


Job Summary

We are seeking an experienced Operations Manager to join our team at Cocomelon Playdate MOA. As a key member of our leadership team, you will be responsible for ensuring a consistent high level of guest service, creating a memorable experience, and maintaining a safe and enjoyable environment for our guests.


Key Responsibilities
  • Lead the team to deliver exceptional guest service and create a memorable experience
  • Create an environment that fosters our SHINE philosophy (Showing up, Having Fun, Inclusivity, No negativity, Enthusiasm)
  • Assist with retail store management, including guest service, operations, store visuals, inventory, loss prevention, and opening and closing procedures
  • Assist with play center management, including high-level guest experience expectations, safety and health procedures, ticketing management, and party and event planning organization and management
  • Initiate the maintenance and upkeep of the experience
  • Gather and document employee and guest incidents

Requirements
  • 1-3 years of management experience in retail, hospitality, or family entertainment centers
  • Must be 18 years of age or older and able to lawfully work in the United States
  • Flexible schedule available to work evenings, weekends, and holidays
  • Passionate about working with young children and their families
  • Expertly organized with a high level of detail
  • Time management expert
  • Solution-oriented
  • Positive, enthusiastic attitude
  • Visual Merchandising experience
  • Ability to lift or carry items weighing between 0-50 pounds
  • Ability to stand, bend, kneel, reach, push/pull, walk, and squat during scheduled shifts
  • Bi-lingual is a plus
  • Consent to a background check after job offer is extended

The pay range for this role is:
USD per hour(Mall of America)

We offer a competitive salary and benefits package to our team members.



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