Customer Support Expert

3 weeks ago


Honolulu, Hawaii, United States Komodo Co., Ltd. Full time

Komodo Co., Ltd. is seeking a skilled Customer Support Expert to join our Honolulu studio.

The estimated annual salary for this position is $50,000-$65,000, depending on experience.

We are passionate about delivering exceptional customer experiences and are looking for an individual who shares our commitment to excellence.

This role involves responding to customer inquiries via email regarding online store orders and deliveries, as well as managing online store and FAQ content.

Key responsibilities include:

  • Responding to customer inquiries in a timely and courteous manner
  • Managing online store and FAQ content to ensure accuracy and relevance
  • Aggregating and analyzing customer inquiries to identify trends and areas for improvement

Requirements for this position include:

  • Native-level English skills and business-level or higher Japanese skills
  • Experience in customer-facing roles, with a focus on delivering exceptional customer experiences
  • Ability to work independently and collaboratively as part of a team

Benefits of working at Komodo Co., Ltd. include private health insurance, lifestyle and fitness benefits, paid time off, free games and manga, and language classes.

We are committed to creating a positive and inclusive work environment that fosters growth and development.



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