IT Field Service Specialist

2 days ago


Washington, Washington, D.C., United States Dexian - Signature Consultants Full time

Job Summary

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We are seeking an experienced IT Field Service Specialist to join our team at Dexian - Signature Consultants in Washington, DC. As a key member of our technical staff, you will be responsible for providing top-notch support and maintenance services to our clients.

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About the Role

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In this role, you will be working on-site with our clients, installing and troubleshooting standardized break-fix equipment, managing incident queues, and interacting directly with customers to ensure timely resolution of issues. Your expertise in configuring hardware, completing application setups, and maintaining accurate inventory levels will be essential in meeting our service level agreements (SLAs).

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Key Responsibilities

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  • Install, troubleshoot, and maintain cabling, network devices, and other hardware as needed.
  • Collaborate with Level 2 Technicians or Lead Technicians to resolve complex problems efficiently.
  • Meet SLAs by documenting outcomes in ServiceNow upon completion.
  • Manage designated territories, prioritize tasks, and maintain attention to detail while ensuring quality service delivery.

Requirements

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To be successful in this role, you will need:

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  • A strong background in computer science, information technology, or related fields.
  • Working knowledge of Windows operating systems, networks, and tools.
  • Experience in break-fix operations within the banking or finance industry (2-3 years minimum).
  • CompTIA A+ Certification is required.

What We Offer

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Dexian - Signature Consultants offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

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About Us

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Dexian - Signature Consultants is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are an Equal Opportunity Employer committed to diversity and inclusion.



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