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Front Desk Associate

1 month ago

Syracuse, Utah, United States Scenthound Syracuse, UT Full time

About the Role:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This role requires:

  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Responsibilities:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Requirements:

Confidence in selling services and products

Ability to connect with customers (both canine and human) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards