Front Desk Agent- FULL TIME

3 months ago

Syracuse, United States Crescent Services Full time

The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions

Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.

We offer FREE parking, FREEstaff meal, competitive Paid Time Off , Health Benefits, and we also offer Marriott discounts Worldwide for part time associates

The iconic Marriott Syracuse Downtown is looking for a FRONT DESK AGENT that is a "Hospitality Rockstar" to greet and service our guests.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    7 days ago

    Syracuse, New York, United States Crescent Hotels & Resorts Full time

    {"title": "Front Desk Agent Opportunity", "subtitle": "Join Our Team", "content": "We are seeking a skilled Front Desk Agent to join our team at the Marriott Downtown Syracuse. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and...

  • Front Desk Agent

    7 days ago

    Syracuse, New York, United States Crescent Hotels and Resorts Full time

    Front Desk Agent OpportunityWe are seeking a skilled Front Desk Agent to join our team at the Marriott Downtown Syracuse. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming...

  • Front Desk Agent

    4 months ago

    Syracuse, United States Marriott Syracuse Downtown Full time

    DescriptionThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributionsStepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse. We offer FREE parking, FREE ...

  • Front Desk Agent- FULL TIME@ MArriott Downtown Syracuse

    3 weeks ago

    Syracuse, United States Crescent Hotels and Resorts Full time

    Description The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse. We offer FREE parking, FREE...

  • Front Desk Agent- FULL TIME@ MArriott Downtown Syracuse

    3 weeks ago

    Syracuse, United States Crescent Hotels & Resorts Full time

    Description The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse. We offer FREE parking, FREE...

  • Front Desk Representative

    7 days ago

    Syracuse, New York, United States Crescent Services Full time

    {"h1": "Front Desk Agent - Full Time", "p": "At Crescent Services, we are seeking a Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Responsibilities:* Greet and register guests, ensuring a warm and...

  • Front Desk Agent- FULL TIME

    3 weeks ago

    Syracuse, United States Crescent Services Full time

    The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions Stepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse. We offer FREE parking, FREE staff meal,...

  • Front Desk Supervisor

    1 week ago

    Syracuse, New York, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the front desk staff, ensuring exceptional customer service, and driving revenue growth.Key ResponsibilitiesSupervise Front Desk...

  • Front Desk Supervisor

    7 days ago

    Syracuse, New York, United States Crescent Services Full time

    Job Title: Front Desk SupervisorThe Marriott Syracuse Downtown is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our hotel staff, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key Responsibilities:Interview,...

  • Front Desk Representative

    2 weeks ago

    Syracuse, New York, United States Crescent Hotels and Resorts Full time

    Job SummaryCrescent Hotels and Resorts is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming experienceProcess check-ins...

  • Front Desk Supervisor

    23 hours ago

    Syracuse, New York, United States Crescent Hotels & Resorts Full time

    Job Title: Front Desk SupervisorCrescent Hotels & Resorts is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for supervising the daily operations of the front desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Key Responsibilities:Supervise...

  • Front Desk Representative

    2 weeks ago

    Syracuse, New York, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesRegister guests and process...

  • Front Desk Representative

    2 weeks ago

    Syracuse, New York, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Guest Registration and Check-out: Greet and register...

  • Assistant Front Desk Manager

    2 months ago

    Syracuse, United States Crescent Services Full time

    The amazing Marriott Syracuse Downtown is seeking a Front Desk Supervisor for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates and their contributions. Must have experience working as front desk agent in a hotel. Stepping stones for a career in hospitality with the renovated, beautiful...

  • Assistant Front Desk Manager

    2 months ago

    Syracuse, United States Marriott Syracuse Downtown Full time

    DescriptionThe amazing Marriott Syracuse Downtown is seeking a Front Desk Supervisor for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates and their contributions. Must have experience working as front desk agent in a hotel.Stepping stones for a career in hospitality with the renovated,...

  • Front Desk Representative

    2 weeks ago

    Syracuse, New York, United States Crescent Services Full time

    About the Role:Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional service and ensuring a memorable stay.Key Responsibilities:Greeting and...

  • Front Desk Representative

    2 weeks ago

    Syracuse, New York, United States Crescent Services Full time

    About the Role:Crescent Services is seeking a skilled Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key Responsibilities:Greeting and Registration: Greet guests and complete the registration...

  • Front Desk Representative

    7 days ago

    Syracuse, New York, United States Embassy Suites Syracuse Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Syracuse. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a...

  • Front Desk Agent Evenings

    4 months ago

    Syracuse, United States Embassy Suites Syracuse Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Manager

    1 month ago

    Syracuse, United States Embassy Suites Syracuse Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...