Sales Support Associate

2 weeks ago


Elizabeth, New Jersey, United States Tapestry Full time

Job Summary

The Sales Support Associate plays a vital role in the success of our store, ensuring exceptional customer service and efficient sales floor operations. This dynamic role demands a strong commitment to our brand values and a passion for delivering outstanding customer experiences.

Key Responsibilities

  • Greet customers with a smile and offer assistance at the cash wrap
  • Interact genuinely with customers, reading cues to determine their needs
  • Conduct email/name capture, maintain accuracy when operating POS, and suggest add-ons and gift cards
  • Organize and maintain the cash wrap, stockroom, and sales floor to ensure a seamless shopping experience
  • Support sales floor activities, communicate product information, and respond to customer requests confidently

Requirements
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Ability to work a flexible schedule, including nights, weekends, and holidays, and meet Coach Scheduling & Availability Expectations

Competencies
  • Drive For Results: Exceed goals successfully, consistently one of the top performers
  • Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers
  • Creativity: Comes up with new and unique ideas, makes connections among previously unrelated notions
  • Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and uses diplomacy and tact
  • Learning on The Fly: Learns quickly when facing new problems, open to change, and analyzes successes and failures for cues to improve
  • Perseverance: Pursues everything with energy, drive, and a need to finish, seldom gives up on anything before finishing
  • Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, and decide to act without having the total picture

About Tapestry, Inc.
Tapestry, Inc. is an equal opportunity and affirmative action employer, proud of hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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