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Job Summary:

The Operations Manager is responsible for overseeing the security and safety of guests and team members at the Hard Rock Hotel & Casino Sacramento at Fire Mountain. This includes managing security activities, investigating potential security violations, and taking corrective actions.

Key Responsibilities:

• Guest Experience: Create an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Staff Management: Hires, trains, motivates and supervises staff to ensure proper staffing levels and that team members receive adequate guidance and resources to perform job responsibilities.
• Development Opportunities: Provides development opportunities to Supervisory staff to prepare them for career advancement; identifies and recognizes candidates with superior performance.
• Shift Continuity: Meet with outgoing leadership to ensure awareness of previous shifts activities, including review of any and all incident reports from that shift, meeting time with Director/Asst. Director of Security and Surveillance as defined, and continuity of operations prior to actual shift start.
• Supervisory Staffing: Ensures proper supervisory staffing during regular and peak business demand, during periods where other Security supervisory personnel are on PTO, as defined by the Director of Security and Surveillance.
• Department Standards: Assist in developing, implementing and monitoring department standards, guidelines, and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
• Surveillance Coordination: Coordinates closely with surveillance to ensure security of guests, team members and company assets and compliance with civil laws and company policies. Reviews, on a timely basis, relevant CCTV video recordings relevant to major incidents as defined by the Director of Security and Surveillance.
• Emergency Procedures: Implements and monitors emergency procedures to ensure prompt and safe handling of emergencies including but not limited to fire, flood, or bomb threats.
• Law Enforcement Coordination: Coordinates security and investigation efforts with outside law enforcement agencies in order to assure proper handling of criminal violations of guests or team members.
• Guest Service Standards: Maintains and monitors guest service standards of user departments in accordance with established objectives.
• Legal Support: Works with legal department in gathering information and location of missing witnesses and former team members; may occasionally appear in court with attorneys to assist in civil and/or criminal justice proceedings.
• Meetings and Communication: Attend and participate in meetings, completing follow-up as assigned. Strives to attend incoming shifts Sound Check before departing for the day.
• Work Schedule: Perform work regularly and predictably.

Qualifications:

Education and Experience: This knowledge and these abilities are typically acquired through a Bachelors Degree in criminal justice, or a closely related field, along with 3 to 5 years law enforcement experience; or through a High School Diploma or equivalent and 8 years law enforcement experience.

Additional Requirements:

• Licenses and Certifications: Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Background Check: Must successfully pass background check.
• Drug Screening: Must successfully pass drug screening.
• Gaming Industry Experience: Prior experience in the Gaming industry strongly preferred.
• Tribal Gaming Experience: Prior experience in Tribal Gaming preferred.
• Age Requirement: Must be at least twenty-one (21) years of age.

Knowledge and Abilities:

• State Laws: Thorough understanding of State civil and criminal laws.
• Laws of Arrest: Knowledge of State laws concerning powers of arrest.
• Effective Communication: Effective communications skills.