Expeditor - Retail Operations
3 weeks ago
As an Expeditor with Hannaford Supermarkets, you will play a critical role in ensuring a seamless customer experience through accurate and efficient order fulfillment. You will be the voice and face of our Hannaford To Go department, responsible for organizing and prioritizing shop and pickup processes, conducting order reviews, and ensuring the highest quality fresh items are delivered to our customers. If you have excellent communication and customer service skills, and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Organize and prioritize shop and pickup processes to ensure timely and accurate order fulfillment.
- Conduct order reviews to ensure accuracy and quality of fresh items.
- Work closely with department leaders to ensure items requiring preparation are handled properly.
- Dispense pickup and delivery orders to customers and last-mile delivery drivers.
- Monitor and manage all last-mile delivery orders through applicable dashboards.
- Answer phone calls to address customer questions and arrivals.
- Adhere to order wait time and order completeness goals.
- Handle cash pickups and change orders as requested, logging as required.
Requirements
- Effective communication and customer service skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Ability to work in and out of inclement weather when necessary.
- Ability to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers, and household cleaners.
Working at Hannaford Supermarkets
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $23.50 per hour and a comprehensive benefits package.
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