Licensed Optical Assistant Manager

3 weeks ago


Albany, New York, United States Warby Parker Full time
Job Title: Licensed Optical Assistant Manager

Warby Parker is seeking a highly skilled Licensed Optical Assistant Manager to join our in-house Optical team.

About the Role:

As a Licensed Optical Assistant Manager, you will be responsible for leading our Opticians and providing exceptional customer service. You will work closely with customers to understand their eyewear needs and provide personalized recommendations.

Key Responsibilities:
  • Lead a team of Opticians and provide guidance and support as needed
  • Work directly with customers to understand their eyewear needs and provide personalized recommendations
  • Take and record measurements, adjust and fit eyewear, and ensure accuracy
  • Check finished eyewear for quality and accuracy
  • Use expertise to explain prescription terminology and product offerings to customers
  • Manage a team of Opticians, including giving and receiving feedback, holding development conversations, and leading by example
  • Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
  • Stay up-to-date with HR policies and procedures to promote a productive and safe work environment
  • Support general store systems, inventory databases, and business operations
Requirements:
  • Licensed dispensing optician in states that require a license (or ABO-certified optician in non-licensing states)
  • 2+ years of experience in a management position
  • Strong leadership and mentoring skills
  • Ability to operate with a high sense of professionalism and open-mindedness
  • Passion for the eyewear and retail industries
  • Clear and effective communication skills
  • Dedication to going above-and-beyond to make customers and teammates happy
  • Detail-oriented and organized with the ability to prioritize tasks and responsibilities
About Us:

Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be.

We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. We've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests.

Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.


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