Licensed Optician

Job Summary

This role provides exceptional patient experiences through the selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. The ideal candidate will possess strong customer service skills, knowledge of inventory management systems, and the ability to work effectively in a team environment.

Key Responsibilities

Custom fits glasses and precisely places prescription in lenses.
Acts as a leader in optical acumen that provides a voice for peers.
Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
Explores the needs and priorities of patients by asking open-ended questions.
Assists peers with difficult or complex areas of product needs and prescriptions.
Utilizes practice tools and adheres to company policies and procedures.
Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded.
Acts quickly for resolution. Partners with management as necessary.
Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
Commits to delivery date and time, seeks feedback and asks for referrals.
Strives to achieve exceptional results on KPIs and competencies.
Presents, celebrates and educates at time of dispense.
Takes pride in practice appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
Informs management of safety opportunities; demonstrates safe work practices.
Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Sells on your feet 80%-100% of the time.
Consistently maintains proper dress code.
Performs other duties as assigned by Practice Manager or as business needs.

Requirements

High School graduate or equivalent
Active state optical licensure; must maintain license

Preferred Qualifications

Previous eyecare and/or customer service experience
Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

What We Offer

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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