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Graduate Enrollment and Communication Specialist

2 months ago

San Jose, California, United States San Jose State University Full time
Job Summary

As a key member of the San Jose State University team, the Graduate Enrollment and Communication Analyst plays a critical role in analyzing, identifying, and implementing enrollment and communication strategies for the Customer Relationship Management (CRM) system within the College of Graduate Studies.

This position requires a high degree of independence, with the ability to work under general supervision to analyze business processes, gather requirements, and develop technical specifications for the CRM system. The successful candidate will have strong analytical and problem-solving skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.

Key Responsibilities
  • Analyze existing business processes and identify opportunities for improvement
  • Develop and implement enrollment and communication strategies for the CRM system
  • Collaborate with other business analyst groups to ensure successful technical implementation and enhancements of key functions within the CRM
  • Develop and deliver documentation and training for users on the CRM system
  • Support users with software-related processing issues
  • Develop and coordinate requests for enhancements to existing systems
Requirements
  • Bachelor's degree and/or equivalent training
  • Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
  • Technical and functional knowledge of CRM systems and student database management systems (such as PeopleSoft, OnBase)
  • Ability to work with end users to define functional business requirements and translate them into technical specifications
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders
Preferred Qualifications
  • Two years supporting/project managing a CRM
  • Demonstrated knowledge of CSU PeopleSoft or similar student information system(s)
  • Demonstrated ability to write basic SQL statements and develop reports
  • Two years' experience or direct exposure to project management
Compensation

Classification: Administrative/Analyst Specialist - Exempt II

Anticipated Hiring Range: $5,833/month - $6,250/month

CSU Salary Range: $5,022/month - $9,083/month