Service Desk Coordinator

2 weeks ago


Alamogordo, New Mexico, United States Alamogordo, NM Full time
Job Overview
We are seeking a highly organized and detail-oriented Utility Billing Specialist to join our team. As a key member of our Finance Department, you will be responsible for managing utility payments, analyzing data, and providing exceptional customer service.

About the Role
This is a full-time position that requires strong analytical skills, attention to detail, and excellent communication skills. You will be responsible for processing utility payments, maintaining accurate records, and analyzing water usage data. If you are a self-motivated and results-driven individual with strong organizational skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
- Process utility payments, assessments, permits, and cash deposits from other City departments
- Analyze water usage data and explain data to customers
- Maintain records and process notices on returned checks
- Utilize Otero County and State of New Mexico online records
- Generate appropriate service orders for meter readers and technicians

Requirements
- High School Diploma or equivalent required
- 1 year of experience handling cash in an office, retail, or other work environment preferred
- 1 year of customer service experience preferred
- Valid New Mexico Driver's License or ability to obtain within 60 days of employment
- Ability to lift up to 50 pounds and work in a sedentary environment

Salary and Benefits
- Estimated annual salary: $32,260.80
- Medical and dental coverage provided by the City
- 457 Deferred Compensation Plan available voluntarily
- Paid holidays and Floating Holiday per fiscal year
- PTO accrual rates increase incrementally after 5 years of service

Why Work for Us?
The City of Alamogordo offers a dynamic and supportive work environment, with opportunities for professional growth and development. We value our employees and strive to provide a positive and inclusive workplace culture.

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