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Support Services Associate
2 months ago
Customer Support Representative
At Octopus Energy LLC, we are at the forefront of energy technology, dedicated to enhancing customer experiences through transparency, integrity, and simplicity. Our commitment to the environment is evident in our long-term investments in renewable energy sources, ensuring a sustainable future with minimal carbon emissions. We pride ourselves on offering fair and affordable energy plans that benefit both our customers and the planet.
As we expand our operations, we invite you to be part of our dynamic team that is reshaping the energy sector. Here, you will engage with customers through various channels, providing them with the assistance they deserve while embodying our core values of kindness and empathy.
Key Responsibilities:
- Engage with customers via phone and email, addressing their inquiries and resolving issues efficiently.
- Take ownership of customer concerns, ensuring a seamless service experience without unnecessary transfers between departments.
- Adapt to a fast-paced environment, tackling new challenges daily and providing innovative solutions.
- Receive comprehensive training to equip you with the knowledge necessary to assist customers effectively.
- Demonstrate a passion for sustainability and exceptional customer service.
Qualifications:
- Strong motivation and a drive to excel in a customer-focused role.
- Proficiency in MS Office Suite.
- Excellent organizational skills and the ability to learn quickly.
- Willingness to follow instructions and execute tasks diligently.
What We Offer:
- Comprehensive medical, dental, and vision insurance options.
- Unlimited paid time off to ensure a healthy work-life balance.
- 401(k) plan with employer matching contributions.
- Parental leave for all eligible parents.
- Pre-tax commuter benefits.
- A flexible working environment that supports your needs.
- Equity options, allowing you to share in the success of our company.
- Modern office spaces or co-working environments, depending on your location.
At Octopus Energy, we value honesty, empathy, and inclusivity. We are committed to providing equal opportunities and fostering a diverse workplace where everyone can thrive. Join us in our mission to revolutionize the energy industry and create meaningful connections with our customers.
