Customer Service Representative

4 weeks ago


Waipahu, Hawaii, United States Concentric Full time
Job Summary

The Customer Service Representative is a key role at Concentric, responsible for delivering exceptional customer service and support. This position requires strong communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Customer Asset Management: Track and manage customer assets, ensuring accurate and up-to-date information.
  • Contract Updates: Update customer contracts in a timely and efficient manner.
  • Planned Maintenance Scheduling: Schedule planned maintenance across customer assets, ensuring seamless execution.
  • Technician Dispatch: Dispatch technicians efficiently to meet planned maintenance schedules.
  • Routine Service Requests: Manage routine service requests from receipt to billing, ensuring timely completion.
  • Work Order Management: Open, update, and close work orders in a timely manner, according to service standards.
  • Communication: Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.
Requirements:
  • Education: High School or GED Diploma required; Associate Degree or equivalent experience preferred.
  • Background Check: Must be able to pass a background check.
  • Drug Test: Must be able to pass a drug test.
  • Computer Skills: Strong computer skills with Excel, Word, and data management capabilities.
  • Communication Skills: Strong communication, problem-solving, and analytical skills.
Benefits:

At Concentric, we believe in providing industry-leading benefits to our employees. These include:

  • Competitive pay and incentive opportunities.
  • A full benefits package, including medical, dental, vision, and company-paid life insurance.
  • A 401K plan with match.
  • 8 paid holidays.
  • 128 hours of PTO annually.
  • Training and mentoring opportunities.
  • Advancement opportunities.


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