IT Support Assistant
4 weeks ago
Job Summary:
CJR is seeking a skilled IT Support Assistant to join our IT team. The successful candidate will provide first-level technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of IT-related problems.
Key Responsibilities:
• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot hardware and software issues
• Ensure timely resolution of IT-related problems
• Collaborate with IT team members to resolve complex issues
• Maintain accurate documentation of all support activities
Requirements:
• High school diploma or equivalent
• Basic understanding of network technologies and protocols
• Demonstrated English language proficiency
• Valid motor vehicle driver's license
• Ability to lift 25 pounds
• Excellent customer service skills
• Strong communication and documentation skills
Preferred Qualifications:
• Basic understanding of network technologies and protocols
• Excellent communication and customer service skills
• Knowledge of IT security and networking fundamentals
• A+, Security+, Network+, Microsoft certification
About CJR:
CJR is a nonprofit organization that provides a broad continuum of care through residential, education, wellness, and community-based programs. We are committed to creating a compassionate and culturally responsive work environment and offer a comprehensive benefits package that encourages and supports a healthy work-life balance.
Benefits:
• Free daily nutritious meals
• Low-cost medical insurance plan option
• Medical, dental, and vision insurance offered after 30 days of employment
• Company-paid life and long-term disability insurance
• Generous paid vacation package
• Generous paid sick time
• Paid holiday time
• Floating holidays
• Annual monetary incentives
• Tuition assistance
• 401(k) retirement savings plan with company match
• Career growth opportunities
• Employee recognition program
• Employee discounts
• Employee assistance program
• Qualified public service loan forgiveness employer federal student aid
• 10-20% tuition discount at many local educational institutions
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