Guest Room Hospitality Specialist

4 days ago


San Jacinto, California, United States Soboba Casino Full time

Job Overview

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The Guest Room Attendant plays a vital role in ensuring the highest standards of customer service and cleanliness in all guest rooms, working tools, cleaning carts, corridors, service areas, and linen closets.

Duties and Responsibilities

  • Ensure proper room readiness for guests by cleaning and maintaining a high level of quality in all areas.
  • Anticipate and respond to guests' needs in a courteous and professional manner.
  • Prepare rooms for guest arrival and address any special requests.
  • Maintain a clean and organized work environment, including vacuuming and sweeping carpets and floors.
  • Clean and dust furniture, decorations, appliances, and surfaces throughout the room.
  • Change linens, beds, and replace damaged or missing linens when necessary.
  • Deep clean showers, tubs, sinks, and bathroom surfaces, as well as replenish guest amenities and supplies.
  • Inspect rooms for safety hazards and report any issues to the proper channels.
  • Report lost and found articles and maintenance problems to the Housekeeping Dispatcher or supervisor.
  • Properly maintain cleaning carts and storage rooms.
  • Provide exceptional customer service by offering information about the hotel, facilities, and amenities.
  • Work a regular, reliable, and predictable schedule with consistent attendance.
  • Participate in special projects and tasks as assigned.

Requirements

  • Be at least 21 years old.
  • Have a High School Diploma or equivalent, preferred.
  • Possess a minimum of six months of related cleaning experience and knowledge of cleaning supplies.
  • Meet any other combination of education, experience, and training that provides the required knowledge, skills, and abilities.
  • Provide evidence of eligibility to work in the United States.

Benefits

We offer a competitive salary, estimated at $40,000 - $50,000 per year, based on experience and qualifications. Additionally, we provide benefits such as medical, dental, and vision coverage, paid time off, and a 401(k) plan.

Soboba Casino Resort is an equal opportunity employer and welcomes applications from qualified candidates.



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