Retail Experience Coordinator

3 weeks ago


Canton, Michigan, United States Gardner-White Full time
About Us: Gardner-White is a leading retailer of home furnishings and decor. We strive to provide an exceptional shopping experience for our customers by offering a wide range of products and unparalleled customer service.

Job Summary: We are seeking a skilled and friendly customer service representative to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.

Responsibilities:
  • Provide top-notch customer service through phone, email, and in-person interactions.
  • Assist customers with product inquiries, purchases, and returns.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Partner with other departments to ensure seamless communication and effective issue resolution.
  • Develop a deep understanding of our furniture products, including features, materials, and styles.


Requirements:
  • High School diploma or equivalent
  • 1 year of customer service and/or call center experience preferred but not required
  • Strong problem-solving abilities and ability to remain calm under pressure.
  • Friendly and approachable demeanor with a passion for helping others.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Knowledge of furniture products and industry trends is a plus.
  • Strong computer skills and Microsoft Office experience
  • Cash handling and/or accounting experience a plus


Estimated Salary: $45,760 per year ($16/hour x 2800 hours/year).
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