Retail Experience Coordinator
3 weeks ago
Job Summary: We are seeking a skilled and friendly customer service representative to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.
Responsibilities:
- Provide top-notch customer service through phone, email, and in-person interactions.
- Assist customers with product inquiries, purchases, and returns.
- Resolve customer complaints and issues in a professional and timely manner.
- Partner with other departments to ensure seamless communication and effective issue resolution.
- Develop a deep understanding of our furniture products, including features, materials, and styles.
Requirements:
- High School diploma or equivalent
- 1 year of customer service and/or call center experience preferred but not required
- Strong problem-solving abilities and ability to remain calm under pressure.
- Friendly and approachable demeanor with a passion for helping others.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of furniture products and industry trends is a plus.
- Strong computer skills and Microsoft Office experience
- Cash handling and/or accounting experience a plus
Estimated Salary: $45,760 per year ($16/hour x 2800 hours/year).
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