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Operations Manager for Aquatic Programs

2 months ago

Commack, New York, United States Goldfish Swim School Full time
Job OverviewCompensation and Benefits:
  • Comprehensive dental coverage
  • Health insurance options
  • Generous paid time off

Position Summary: Responsible for ensuring the excellence and efficiency of daily operations at Goldfish Swim School, which includes managing personnel, overseeing financial transactions, enhancing customer experiences, and coordinating retail and event services.

Additional Benefits:
  • Flexible working hours
  • Transportation assistance
  • Attractive salary structure
  • Paid training sessions
  • Engaging team atmosphere
  • Health benefits with employer contributions
  • 401(k) retirement plan with matching
  • Paid vacation time
  • Employee discount programs
  • Recognition for service milestones
  • Career advancement opportunities
  • Leadership development initiatives

Key Responsibilities:
  • Oversees and manages daily operations to ensure compliance with established standards.
  • Assists the General Manager and department heads in completing daily objectives.
  • Leads the team to promote high productivity, outstanding performance, and positive employee morale.
  • Collaborates with supervisory staff on matters related to scheduling, student development, customer relations, and staff training.
  • Delivers training in sales and marketing to qualified team members.
  • Guides the retail and vending operations to maintain an optimal product mix and pricing strategy.
  • Trains and supervises event staff to uphold operational standards.
  • Acquires proficiency in technology systems for bookings, scheduling, reporting, and administrative tasks.
  • Develops a thorough understanding of aquatic operations to ensure member satisfaction.
  • Fosters a positive workplace culture and encourages employee engagement.
  • Implements and supervises safety protocols and emergency action plans, ensuring all staff are trained accordingly.
  • Maintains relevant certifications and stays informed on trends in aquatics and management.
Qualifications: A high school diploma or GED is mandatory. A bachelor’s degree or higher is preferred. Experience as a certified lifeguard, youth sports coach, camp counselor, or childcare provider is essential. A minimum of two years in a management role is preferred, along with two years of experience as a swimming instructor.
Certifications Required: Lifeguard, CPR/AED, and First Aid certifications are essential. Shallow water attendant certification is highly recommended.
Work Environment: The role involves regular exposure to warm and humid conditions, with moderate noise levels.