Assistant General Manager
3 weeks ago
As an Assistant General Manager at Goldfish Swim School, you will play a key role in ensuring the success of our daily operations. This includes overseeing staffing, cash management, customer service, retail and vending departments, birthday party operations, and workplace employee activities.
Key Responsibilities- Direct and control daily operations to ensure compliance with GSS standard operating procedures.
- Support the General Manager and department managers in fulfilling daily tasks.
- Manage staff to achieve high productivity, excellent performance, and positive employee satisfaction.
- Collaborate with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
- Provide sales and marketing training to qualified sales staff.
- Oversee retail and vending departments to ensure a proper mix of products and pricing.
- Train and supervise private party staff to maintain GSS standard operating procedures.
- Develop expertise in technology platforms for bookings, class scheduling, reporting, and administrative functions.
- Gain knowledge and experience in GSS pool operations to ensure understanding and satisfaction of Goldfish members.
- Initiate and oversee workplace culture and employee interaction, maintaining high employee satisfaction.
- Direct and oversee the implementation of the Emergency Action Plan and safety procedures, training all staff on the GSS EAP.
- Stay current with certifications and professional development in aquatics and management.
- High school diploma or GED required; bachelor's degree or higher preferred.
- Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
- Two or more years of management experience preferred; two or more years as a swimming instructor preferred.
- Lifeguard, CPR/AED, and first aid certification required; shallow water attendant highly recommended.
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
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Commack, New York, United States Goldfish Swim School Full timeJob OverviewAs an Assistant General Manager at Goldfish Swim School, you will play a key role in ensuring the success of our daily operations. This includes overseeing staffing, cash management, customer service, retail and vending departments, birthday party operations, and workplace employee activities.Key ResponsibilitiesDirect and control daily...
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