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Lead Business Analyst

2 months ago

Wilmington, Delaware, United States Optomi Full time

Senior Business Analyst (Collections & Recovery) | Contract | Hybrid

Optomi, in collaboration with a prominent client, is on the lookout for a Senior Business Analyst to join the team. The successful candidate will be instrumental in shaping various aspects of the organization by evaluating historical, current, and prospective business patterns. This role involves formulating strategies to attain specific objectives and executing these plans effectively. The analyst will frequently engage with different internal departments to comprehend the challenges faced by these teams and propose viable solutions.

Key Responsibilities:

  • Collecting and documenting requirements while collaborating with various business and technical teams across the organization.
  • Creating innovative product and service-oriented strategies.
  • Effectively communicating and implementing strategies in partnership with the technical team.
  • Identifying and addressing weaknesses within the organization.
  • Investigating new methods to enhance customer or client satisfaction.

Required Qualifications:

  • Over 5 years of experience in a business analyst role.
  • Proven experience in developing requirements, epics, and stories, and facilitating communication between business and technical teams.
  • Familiarity with Jira.
  • Experience in the banking or financial services sector.
  • Background in credit card operations, particularly in collections and recovery.
  • Exceptional communication skills with a strong ability to collaborate across various departments.
  • Experience in payments is advantageous, though not mandatory.