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Electrical Systems Technician IV

2 months ago

Mobile, Alabama, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Fire Service Specialist IV to join our team at Johnson Controls International. As a key member of our service team, you will be responsible for providing expert technical support and maintenance services for our customers' fire alarm systems and other related building system products.

Key Responsibilities
  • Receive and respond to service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
  • Contact customer representatives to ascertain equipment/system problems and provide timely updates on service status.
  • Diagnose and repair complex issues with electronic fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to ensure accurate and efficient repairs.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals to ensure accurate and efficient service delivery.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
  • Obtain customer signatures upon completed service call assignments.
  • Participate in a scheduled On-call rotation to ensure 24/7 service coverage.
  • Help train or mentor others on the service team to ensure knowledge sharing and skill development.
  • Perform other duties as assigned by management to support the team's goals and objectives.
Requirements
  • 5+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Valid Fire Alarm License.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses required by National, State, and Local codes.
  • Completion of SimplexGrinnell 4120 Network training within 12 months (Preferred).
  • NICET Level II certification strongly preferred.