Customer Service Representative

5 days ago

Austin, Texas, United States Fabandt Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fabandt in Austin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities

  • Provide warm and friendly service to customers and potential customers.
  • Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sell and deepen relationships with existing customers.
  • Perform teller transactions with accuracy to minimize teller outages.
  • Responsible for opening consumer and business accounts and ensuring operational excellence is achieved.
  • Exhibit sales and service behaviors that are consistent with Fabandt's core values and profit objectives.
  • Provide flawless service at all touch points within the branch.
  • Support the attainment of branch goals.
  • Collaborate with Retail Management, Training, Internal Audit, and Security on compliance issues and process improvement.
  • Answer customer inquiries relating to products, rates, and services.
  • Assess customer needs to cross sell appropriate products and services.
  • Refer new business to other areas within the bank.
  • Develop and build customer loyalty.
  • Adhere to work schedules as directed by the Branch Manager.
  • Maintain a positive, friendly, and professional attitude and appearance.
  • Responsible for tracking and monitoring of all required documentation.

Requirements

  • High School or better.
  • Minimum of three months cash handling experience.
  • Minimum of three months customer service experience.
  • Banking experience preferred, but not required.

Physical Activities

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds.

Additional Information

Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.

Equal Opportunity Employer

Fabandt is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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