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Clinical Care Coordinator RN/LPN

2 months ago

Indianapolis, Indiana, United States Indiana Health Centers, Inc. Full time
Position Overview

Indiana Health Centers, Inc. (IHC) is dedicated to delivering exceptional, affordable healthcare to marginalized and uninsured communities since its inception. As a Federally Qualified Health Center, we focus on integrated care, ensuring that our patients have access to essential services tailored to their needs.

Join Our Team

We are seeking a Clinical Care Coordinator to become an integral part of our call center team. If you are a proficient RN or LPN with a commitment to patient-centered care and possess triage experience in a clinical environment, we would like to hear from you.

Role Summary

As a Clinical Care Coordinator, you will play a crucial role in enhancing the patient experience from the first point of contact through to their visit. You will thrive in a collaborative atmosphere that prioritizes teamwork and aligns with IHC's mission.

Key Responsibilities
  • Improve patient interactions from initial inquiries to appointment completion, including managing referrals to specialists.
  • Support the onboarding and training of new personnel within the Patient Service Center.
  • Handle incoming calls, schedule appointments, direct inquiries, and address patient concerns.
  • Oversee referrals, complete prior authorizations, arrange diagnostic imaging, and manage related documentation.
  • Work closely with management to schedule appointments in accordance with IHC's guidelines and requirements.
  • Ensure timely processing of patient documentation.
  • Inform patients about necessary paperwork for their appointments.
  • Maintain and retrieve patient data accurately using IHC's Electronic Medical Records (EMR) system.
  • Convey diagnostic and clinical information effectively to patients.
  • Coordinate with the patient care team as needed.
  • Assist with reminder calls, follow-ups, and pre-chart preparations to enhance operational efficiency.
Preferred Qualifications
  • Experience in triage within a clinical setting.
  • Familiarity with pre-authorization processes.
  • Adherence to established work practices and procedures.
  • Strong attention to detail and accuracy.
  • Ability to perform tasks efficiently and within deadlines.
  • Knowledge of standard office practices and procedures.
  • Capability to manage multiple requests simultaneously.
  • Engagement in process improvement initiatives and teamwork.
  • Proficient in office technology and software, including data entry, Microsoft Office Suite, eCW, and Dialpad.
Compensation and Benefits
  • Hourly compensation based on qualifications and experience.
  • Retention bonus available after one year of service.
  • Reimbursement for Continuing Medical Education, including licensing fees and tuition assistance.
  • Generous paid time off and holiday benefits.
  • Comprehensive health, life, dental, and vision insurance options.
  • Retirement plan with matching contributions after one year of employment.
  • Short-term disability and life insurance coverage.
  • Flexible spending and health savings accounts.
  • Employee Assistance and Wellness Programs.
  • Referral bonuses and additional perks.

If you are passionate about improving patient care and thrive in a supportive team environment, we encourage you to consider this opportunity.