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2 months ago
Nissha Metallizing Solutions is a leading global manufacturer of metallized packaging and labeling solutions. We specialize in creating high-quality, eco-friendly alternatives to traditional materials.
We are seeking a highly skilled Customer Service Administrator to join our team in Franklin, MA. As a key member of our customer-facing team, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Communication: Interact with customers via various channels to provide support and information on products or services.
- Relationship Building: Build and maintain sustainable relationships with customer accounts through open and interactive communication.
- Order Management: Receive and confirm orders, and maintain accurate entry of sales orders and customer information into the system.
- Shipping and Logistics: Prepare shipping documents, finalize invoices, and ensure timely delivery of products.
- Payment and Credit Management: Follow up on overdue payments, check purchase order conditions, customer credit limits, and payment due dates.
- Problem Resolution: Identify and resolve customer complaints and concerns in a timely and professional manner.
- Collaboration: Communicate with internal teams, including planning and other departments, to ensure seamless execution of customer requests.
- Experience: 3-4 years of proven customer support experience or experience as a client service representative.
- Communication Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Technical Skills: Proficient in MS Office, including Word, Excel, and Outlook.
- Adaptability: Ability to work independently and meet deadlines while maintaining a positive attitude and providing exceptional customer service.
- Cultural Competence: Comfortable working in an intercultural environment.
- Education: High school diploma or GED required.
- Comprehensive Benefits Package: Health, dental, and vision insurance, Flexible Spending Accounts, life and disability insurance, 401(k) plan with company match, variable compensation plan, tuition assistance, employee assistance program, vacation, and paid holidays.
