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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Associate to join our team at Jackson Hewitt - 2628. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience throughout the tax preparation process.
Responsibilities- Deliver outstanding customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Assist Tax Preparers with client flow, scheduling appointments, and maintaining a clean and organized workspace.
- Process client data, Form W2s, and other tax documentation with accuracy and efficiency.
- Communicate effectively with clients, Tax Preparers, and other team members to ensure seamless service delivery.
- 2+ years of customer service experience, preferably in a fast-paced retail environment.
- High School diploma or equivalent required.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Bilingual Spanish is a plus, but not required.
- Flexible scheduling options, including weekday, weekend, full-time, and part-time schedules.
- A competitive salary of $15 per hour, with bilingual employees earning an additional 50 cents per hour.
We are committed to providing a supportive and inclusive work environment, where our team members can grow and develop their skills. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.