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Technical Support Administrator

2 months ago

Calhoun, Georgia, United States Mannington Mills Full time

Internal Candidates Must Call HR Office and Speak with Verenice at

Mission Statement


As a Mannington Associate, I am expected to embody the company's values and principles while acting in the best interest of my colleagues.

I am committed to our mission statement:
to be the premier choice in the flooring sector.
Overview

Accountable for the comprehensive administrative functions of the Technical Department, ensuring that testing and online data are current, and addressing customer and sales technical inquiries across all Mannington Divisions by executing the following responsibilities:

Key Responsibilities include the following. Additional tasks may be assigned.

  • Responds to incoming calls
  • Manages technical data and testing
  • Develops specifications and warranties
  • Maintains MyMannington website
  • Handles all technical inquiries via MyMannington email

Supervisory Responsibilities

This position does not include supervisory duties.

Core Competencies

To excel in this role, an individual should demonstrate the following competencies:


Problem Solving - Effectively identifies and resolves issues promptly; Collects and analyzes information skillfully; Develops alternative solutions; Collaborates well in group problem-solving scenarios; Utilizes reason even in emotionally charged situations.


Project Management - Formulates project plans; Coordinates project activities; Communicates updates and progress; Completes projects within timelines and budgets; Oversees project team tasks.


Technical Skills - Evaluates personal strengths and weaknesses; Seeks training and development opportunities; Strives for continuous knowledge and skill enhancement; Shares expertise with peers.


Customer Service - Effectively manages challenging customer interactions; Responds promptly to customer needs; Solicits feedback to enhance service; Addresses requests for assistance; Meets commitments.


Oral Communication - Articulates clearly and persuasively in various situations; Listens attentively and seeks clarification; Responds effectively to inquiries; Demonstrates group presentation skills; Engages in meetings.


Written Communication - Composes clear and informative content; Edits for accuracy and grammar; Adapts writing style to meet audience needs; Effectively presents numerical data; Capable of interpreting written information.

Quality Management - Seeks opportunities to enhance and promote quality; Demonstrates precision and thoroughness.


Business Acumen - Recognizes the business implications of decisions; Displays a focus on profitability; Demonstrates awareness of market trends and competition; Aligns work with strategic objectives.

Cost Consciousness - Operates within established budgets; Develops and implements cost-saving strategies.

Diversity - Exhibits respect and sensitivity towards cultural differences.


Ethics - Treats individuals with respect; Upholds commitments; Inspires trust; Operates with integrity and ethical standards; Adheres to organizational values.

Organizational Support - Complies with policies and procedures; Completes administrative tasks accurately and punctually; Supports the organization's goals and values.


Judgment - Demonstrates a willingness to make decisions; Exhibits sound and accurate judgment; Justifies and explains reasoning for decisions; Involves appropriate individuals in the decision-making process; Makes timely decisions.


Planning/Organizing - Prioritizes and organizes work activities; Utilizes time efficiently; Plans for additional resources; Establishes goals and objectives; Develops realistic action plans.


Professionalism - Approaches others tactfully; Maintains composure under pressure; Treats others with respect and consideration regardless of their status; Accepts responsibility for actions; Follows through on commitments.


Quality - Demonstrates accuracy and thoroughness; Seeks ways to enhance and promote quality; Applies feedback to improve performance; Monitors personal work to ensure quality.


Safety and Security - Adheres to safety and security protocols; Determines appropriate actions beyond guidelines; Reports potentially unsafe conditions; Utilizes equipment and materials correctly.


Adaptability - Adjusts to changes in the work environment; Manages competing demands; Modifies approach or method to suit the situation; Effectively handles frequent changes, delays, or unexpected events.


Attendance/Punctuality - Consistently present and punctual; Ensures work responsibilities are managed during absences; Arrives on time for meetings and appointments.


Dependability - Follows instructions and responds to management direction; Takes responsibility for actions; Maintains commitments; Willing to work extended hours when necessary to achieve goals; Completes tasks on time or informs the appropriate person with an alternative plan.


Initiative - Volunteers readily; Engages in self-development activities; Takes independent actions and calculated risks; Identifies and seizes opportunities; Asks for and offers assistance when needed.


Innovation - Approaches challenges with creativity; Proposes suggestions for improving processes; Develops innovative strategies and ideas; Presents concepts and information in a compelling manner.


Qualifications To succeed in this role, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

  • Minimum High School diploma or GED, with some college coursework preferred.
  • Prior experience in technical support, flooring installation/maintenance, and/or claims management.

Language Skills

Ability to read, analyze, and interpret safety, environmental, and job procedures. Ability to interpret legal documentation or literature; Ability to respond to common inquiries from various levels in the organization; Ability to effectively present information on safety and environmental topics to associates and outside contractors

Mathematical Skills

Ability to perform basic arithmetic operations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

Candidate must be proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc).

Other Qualifications

  • Strong organizational skills
  • Effective communication skills (both written and verbal)

Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet (office environment)