Caregiver Scheduler

2 weeks ago

Knoxville, Tennessee, United States Senior Helpers - Palenkas Parent Account Full time
Job Title: Scheduler

We are seeking a highly organized and detail-oriented Scheduler to join our team at Senior Helpers - Palenkas Parent Account. As a Scheduler, you will play a vital role in ensuring our clients receive the care they need from our caregiving team.

Job Summary:

The Scheduler will be responsible for managing the daily operations of our company, including scheduling caregivers, coordinating client care, and maintaining accurate records. If you have excellent organizational and communication skills, and are able to work independently in a fast-paced environment, we encourage you to apply.

Responsibilities:
  • Manage workload based on goals, initiative, and prioritization.
  • Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
  • Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "call-outs" arise.
  • Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
  • Track and record in company software for all scheduling changes.
  • Accept on-call duty averaging two weeks per month and as directed by supervisor.
  • Communicate and provide input to the internal staff on hiring needs on a regular basis.
  • May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
Requirements:
  • High School Diploma or equivalent (GED) is required, Associate's degree preferred.
  • Previous experience in customer service preferred.
  • Minimum of one year in a staffing/scheduling/logistics position preferred.
  • Knowledge of general home care/healthcare staffing preferred.
  • Excellent organization and communication skills.
  • Quick-thinking and astute decision-making skills.
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
What We Offer:
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Short term & Long-term Disability.
  • Paid Time Off.
  • Life Insurance.
  • Pay On Demand.
  • Bonus structure.
  • Varied Discount Programs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.

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