IT Support Analyst

3 weeks ago


Charleston, West Virginia, United States Hollywood Casino at Charles Town Races Full time
Job Title: IT Support Analyst

We are seeking a highly skilled and motivated IT Support Analyst to join our team at Hollywood Casino at Charles Town Races. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees and guests.

Key Responsibilities:
  • Provide technical support and assistance to employees and guests via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware.
  • Install, configure, and maintain computer systems, software, and hardware.
  • Perform routine maintenance tasks to ensure the smooth operation of computer systems and networks.
  • Collaborate with other teams to resolve technical issues and improve overall system performance.
Requirements:
  • Associate's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in IT support or related field.
  • Strong knowledge of computer systems, software, and hardware.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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