Technical Solutions Lead

3 weeks ago


Philadelphia, Pennsylvania, United States 360 Talent Avenue Full time
About the Role
Our organization is looking for an experienced Technical Solutions Lead to spearhead the technical and operational success of our client engagements. As a key member of our team, you will serve as the central project management lead for multifaceted IT and data-driven initiatives.

In this role, you will manage complex technical projects, coordinate system integrations and IT projects, and ensure timely delivery within scope. You will also develop tailored documentation and training materials to empower clients and support onboarding by translating sales objectives into actionable implementation steps.

We offer a comprehensive benefits package, including robust healthcare coverage, competitive PTO, and an upcoming 401k program. Our work-life balance program includes 3 weeks PTO, 10 holidays, plus a companywide shutdown between Christmas and New Year's. We also offer annual company retreats, in-office lunches, and commuter benefits.

If you're a strategic thinker with a passion for healthcare technology and a proven ability to navigate complex technical challenges, we want to hear from you.

Estimated Salary: $120,000 - $150,000 per year

Key Responsibilities:
  • Project Leadership & Management:
    • Own the execution of complex technical initiatives—schedule optimization, integrations, and data migrations—while managing tasks, timelines, and updates through project management tools.
    • Coordinate system integrations and IT projects, organize meetings, issue regular progress reports, and ensure timely completion within scope.
  • Client Engagement & Enablement:
    • Develop tailored documentation and training materials to empower clients to maximize the platform's capabilities.
    • Support onboarding by translating sales objectives into actionable implementation steps, helping clients navigate technical decisions with confidence.
  • Technical Integration & Analysis:
    • Collaborate with IT and Development teams to refine client requirements into concrete technical deliverables.
    • Leverage your knowledge of IT processes, databases, APIs, and advanced data analysis tools (including AI-driven platforms) to deliver targeted solutions.
    • Analyze client data to reveal performance trends, identify opportunities for improvement, and drive operational efficiencies.

Qualifications:
  • Education:
    • Bachelor's degree required; Master's degree in a technology-related field preferred.
  • Experience:
    • Strong track record in client-facing project management, IT implementation, and data management.
  • Technical Expertise:
    • Proven success managing complex technical projects and understanding IT processes and database systems.
    • Comfortable simplifying technical concepts for non-technical stakeholders.
    • Proficiency with APIs, data structures, and advanced Excel.
    • Ability to utilize advanced AI-based analytical tools to efficiently handle complex data tasks.
  • Client Relations & Communication:
    • Experience working with enterprise-level clients.
    • Exceptional communication and presentation skills.
    • High attention to detail and adaptability in response to changing priorities.


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