Technical Solutions Expert

20 hours ago


Philadelphia, Pennsylvania, United States Clarivate Analytics Full time
Company Overview
Clarivate Analytics is a leading provider of innovative solutions for the IP industry. Our products help organizations manage their intellectual property portfolios more effectively.

Job Description
We are seeking an experienced Technical Solutions Expert to join our team in providing technical support and consulting services to our clients. As a Technical Solutions Expert, you will work closely with our clients to understand their needs and provide tailored solutions using our industry-leading IPMS built on the Salesforce Platform.

Key Responsibilities
  • Analyze client issues and requests to identify solution requirements
  • Configure appropriate solutions using declarative tools on the Force.com platform
  • Work closely with cross-functional teams to deliver high-quality solutions

Required Skills and Qualifications
* Bachelor's degree in computer science or equivalent relevant experience
* At least 5 years of technical and troubleshooting experience
* At least 2 years of configuration experience on the Force.com platform using declarative tools
* At least 1 year of Salesforce System admin experience
* Strong knowledge of SQL queries, Salesforce Flows, and formulas

Salary
The estimated annual salary for this role is $120,000 - $180,000 based on location and experience.

Benefits
Clarivate Analytics offers a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.

About the Team
You will be part of our global IPfolio Premium Service Team, working closely with members in the US and EMEA regions. Our team provides support and consulting services after go-live, helping our clients get the most out of our products.

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