Parts Counter Associate

2 weeks ago


Columbus, Ohio, United States P4 Automotive Full time
Job Title: Parts Counter Associate

We are seeking a highly skilled and customer-focused Parts Counter Associate to join our team at P4 Automotive. As a key member of our parts department, you will be responsible for providing exceptional customer service, identifying and sourcing the right parts for our customers' vehicles, and ensuring accurate and efficient order processing.

Key Responsibilities:
  • Customer Service: Greet customers in a friendly and professional manner, providing exceptional customer service and ensuring a positive experience.
  • Parts Identification and Sourcing: Utilize parts catalogs, manuals, and computerized systems to identify and locate required parts, and collaborate with the parts department team and suppliers to source parts that are not in stock.
  • Order Processing and Documentation: Enter customer orders accurately into the computer system, ensuring all necessary details are recorded, and prepare invoices and process payments, adhering to established procedures.
  • Technical Assistance and Support: Provide technical guidance and support to customers and staff, answering questions and troubleshooting issues related to parts, and collaborate with service advisors and technicians to ensure accurate parts selection for repairs.
  • Inventory Management and Maintenance: Assist in maintaining accurate inventory records and stock levels, monitor inventory levels and communicate stock needs to the parts department manager, and assist with receiving and inspecting incoming parts shipments.

Requirements:

  • Previous experience in an automotive parts counter role or a related position is preferred.
  • Strong knowledge of automotive parts and accessories.
  • Excellent customer service and communication skills.
  • Detail-oriented with the ability to handle multiple tasks efficiently.
  • Proficient in using computer systems and parts lookup tools.
  • Strong problem-solving skills and the ability to provide accurate parts information and recommendations.
  • Ability to work in a fast-paced, customer-focused environment.
  • Familiarity with dealership management systems (DMS) is advantageous.


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