Veterinary Care Coordinator

1 week ago


Modesto, California, United States Standiford Veterinary Center Full time

About Us: Standiford Veterinary Center Inc is a leading veterinary practice dedicated to providing exceptional care for pets and their owners. Our team is passionate about delivering high-quality service and ensuring the well-being of our patients.


Job Summary: We are seeking a highly skilled Client Service Representative to join our front desk team. As a key member of our hospital staff, you will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining accurate records.


Key Responsibilities:

  • Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
  • Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
  • Respond with compassion and empathy in stressful and emotional situations
  • Maintain a clean, stocked and orderly lobby and front office area
  • Educate clients on wellness plans, pet insurance, food and products sold in waiting room
  • Perform opening and closing procedures, end of day reports and deposits
  • Data Entry: records, client questionnaires, referral information, etc.
  • Ensure that referral letters and lab results go to the corresponding veterinarians
  • Admit patients: ensuring that the patient is weighed and all information is current

Requirements:

  • One year of experience in veterinary practice (or human medical practice) preferred
  • Minimum two years' customer service experience required (retail, food and beverage, etc.)
  • Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
  • Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
  • Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
  • Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
  • Excellent communication skills with clients and team members
  • Proficient time management, ability to problem solve, learn, and handle multiple tasks
  • Enthusiastic team player with a patient, and positive professional attitude

Benefits:

  • Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
  • 401K with company match
  • Flexible Spending Account or Health Savings Account options included
  • Long Term Disability options
  • Short Term Disability, paid for by employer
  • Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
  • Personal Pet Discounts
  • PTO and Paid Holidays
  • Company Sponsored Employee Assistance Program (EAP)

About Our Hospital: At Standiford Veterinary Center Inc, we pride ourselves on creating a supportive and collaborative work environment that fosters growth and development. If you are a motivated and compassionate individual who shares our commitment to exceptional patient care, please consider joining our team.



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