Property Operations Manager
3 weeks ago
As a Property Manager at Coastal Ridge Real Estate, you will oversee the day-to-day operations of our residential communities to ensure exceptional service is delivered to residents and financial goals are met. You will serve as a leader in our organization, championing our culture and ensuring associates have the tools, resources, and direction to be engaged and successful.
About the Role:
This is a full-time, exempt position reporting to the Regional Manager. You will be responsible for ensuring the community meets all financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue improvement programs. You will also oversee and participate in all aspects of leasing production, rent collections, and staff management.
Responsibilities:
- Ensure community meets all monthly, quarterly, and annual financial and operational targets.
- Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities, and maintaining product knowledge of the community and competitors.
- Oversee and participate in all aspects of rent collections, file necessary evictions, and ensure landlord/resident laws are followed.
- Oversee, assist, and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities.
- Train and mentor individual team members to ensure understanding of approved policies, procedures, and protocols.
- Perform difficult staffing duties, including hiring, terminations, and corrective actions.
- Provide excellent customer service, including managing resident retention, monitoring timeliness and quality of service requests, and ensuring aesthetic standards are maintained.
- Ensure completion, accuracy, and timelines of all regular and ad-hoc reporting requirements.
- Identify and communicate operational and financial risks to corporate management and establish corrective action plans.
- Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.
- High school degree or equivalent required, bachelor's degree in Property Management, Business, or related field preferred.
- Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions.
- 3-7 years' progressive experience in a conventional housing property management role, with at least one year prior Property Manager experience preferred.
- Experience with Entrata, Onesite, Yieldstar, or similar software systems preferred.
- Intermediate experience with Microsoft Excel, including experience creating formulas, sorting, filtering, etc.
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