Customer Service Representative

4 weeks ago


Dorchester, United States East Cambridge Savings Bank Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our Retail Division. As a key member of our team, you will provide exceptional customer service and support to our customers, ensuring a positive and personalized experience.

Key Responsibilities:

  • Provide excellent customer service and support to customers in a fast-paced retail environment.
  • Process customer transactions, including cash handling and account maintenance.
  • Assist customers with banking services, including opening and closing accounts, and selling and cross-selling products.
  • Work collaboratively with the banking center team to achieve sales goals and provide exceptional customer service.
  • Stay up-to-date on banking products and services, and provide accurate information to customers.
  • Ensure compliance with Bank Secrecy Act (BSA) regulations and maintain knowledge of current BSA-related policies and procedures.

Requirements:

  • Minimum of 1 year cash handling experience, with a preference for teller experience or retail banking.
  • General understanding of digital banking products.
  • Demonstrated sales skills and customer service experience in a retail environment.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Availability to work evenings and every other Saturday.
  • Spanish speaking preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to our Human Resources Division.



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