Patient Services Representative Level I
2 months ago
Job Location
415 Columbia Rd - Dorchester, MA
Description
The Patient Services Representative checks Registration and Urgent care in-basket pool messages. This is a full-time position, with work hours to include assistance with coverage on evenings and Saturdays.
Patient Services Representative Full-Time Work Schedule:
- Monday, Tuesday & Wednesday: 10am - 8pm
- Thursday: OFF
- Friday: 8am - 5pm
- Saturday: 8:30 - 1:30pm
- Perform insurance pre-verification tasks and document outcomes in patient database system to facilitate efficient check-in on day of appointment; identify and outreach patients whose insurance coverage has lapsed or is assigned to a non-healthy center PCP
- Outreach patients with a history of DNKAs following protocols with the goal of increased completed patient visits with providers
- Assist with escalated patient issues, grievances and incidents; investigate and problem solve to adequately intervene and resolve issues and make suggestions/recommendations for improvements in patent experience and operational workflows
- Follow all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines
- Demonstrated ability to effectively manage high volume patient flow situations and use appropriate judgement to request assistance as needed
- Demonstrated leadership and initiative
- Advanced problem solving skills and judgment
- Team building: facilitate and encourage all staff to work together effectively as a team as well as independently
- Ability to effectively train new staff and provide input to all Patient services staff, such as identifying areas for improvement
- Ability to work with persons with disabilities and seniors
- Ability to multi task on two computer systems as the same time
- Demonstrated oral and written communication/documentation skills
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