Clinical Nurse Supervisor

4 weeks ago

Lake Zurich, Illinois, United States Advocate Health Full time

Job Summary:

We are seeking a skilled Clinical Nurse Supervisor to join our team at Advocate Health. This role will be responsible for providing leadership and guidance to our nursing staff, ensuring the delivery of high-quality patient care and promoting a culture of safety and excellence.

Main Responsibilities:

  • Clinical Care and Health Outcomes: Provide support in the delivery of quality clinical care, working closely with the healthcare team and physician to ensure that patient care is consistent with established guidelines and followed by the healthcare team. Take a lead role in assisting the clinical team to meet/exceed PHI goals, assisting physicians and associates in managing patient registries, and ensuring monthly office inspection checklists and other required audits are conducted in a timely manner.
  • Patient Satisfaction and Operations: Collaborate with the manager/director and physician leadership to maintain an environment that is patient-centered, as evidenced by the availability of open access, including same-day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals. Monitor data on a monthly basis, review with clinical staff, and physicians, and jointly develop improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
  • Associate Engagement/Human Resources: Collaborate with the practice manager on Human Resource functions related to associates to ensure continued quality, development, and retention, reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. Provide leadership to create an environment where associates are motivated to do their best, are routinely recognized for good work, and achieve goals for associate satisfaction.
  • Growth and Funding our Future: Support initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership. Participate in activities that foster practice growth, promote same-day access, and engage in volume visit targets. Maintain an effective process for inventory control and medication supply utilization, proactively manage staff schedules to minimize use of overtime, temporary staff, and registry, and work in collaboration with practice site manager to achieve revenue and cost targets.
  • Physician/Provider Engagement: Assist in the creation and maintenance of an operationally efficient and physician/provider-friendly work environment. Provide support to the onboarding of new physicians/providers, round with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns, solicit feedback regarding staff performance, engage physicians/providers in improving processes, workflow, and EMR-related concerns, assist physicians/providers on issues related to patient care and safety, and review physician/providers satisfaction results and collaborate with manager/director to execute improvement plans.
  • Miscellaneous: Fulfill additional job-related duties based on operational needs as directed by the manager and/or the director. Actively participate in meetings, committees, and projects, keep abreast of current clinical standards via literature, educational events, and internal and external resources and networking, participate in activities to enhance professional growth, maintain licensure and complete required CEUs, and perform other duties as assigned.

Licensure: Registered Nurse (RN)

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