Assistant Store Leader

4 weeks ago

Uncasville, Connecticut, United States Tommy Bahama Full time
Job Overview

Position Summary

Oversee the store operations with a focus on guiding the team through the essential elements known as the 5 P's: People, Profit, Product, Presentation, and PARADISE. Lead by example through encouragement, support, and effective communication, aiming to deliver an outstanding and fulfilling lifestyle experience for both internal and external customers.

Key Responsibilities

  • People: Foster a supportive and educational atmosphere for all Retail Team Members that encourages sales and service excellence, along with internal career advancement.
  • In Collaboration with Store Manager:
  • Devise and execute strategies to attract qualified candidates. Thoughtfully recruit, develop, and mentor the store team.
  • Reduce employee turnover by focusing on hiring qualified individuals, thoroughly orienting new hires, establishing clear performance expectations, and providing ongoing training, coaching, and constructive feedback.
  • Identify and implement methods to enhance productivity.
  • Facilitate the rollout of company training programs, following up and monitoring performance to ensure skills are effectively applied on the job.
  • Build strong sales and service relationships with customers by inspiring and motivating the team. Set the tone and pace, consistently modeling key sales and service behaviors to create an optimal purchasing experience for guests.
  • Encourage open and authentic communication with the store team, regional partners, and corporate office.
  • Engage in proactive performance management to ensure compliance with employment policies and procedures.
  • Assist team members with career development strategies to enhance employee retention and build a strong talent pool.
  • Oversee the daily application of the Manager on Duty (MOD) program for leadership development of Floor Supervisors.
  • Profit: Drive profitability and foster an entrepreneurial mindset in all facets of store operations while maintaining brand integrity.
  • In Collaboration with Store Manager:
  • Manage store expenses to ensure adherence to budgetary guidelines.
  • Achieve sales targets through effective planning, execution, and business analysis.
  • Ensure consistent application of company policies and procedures.
  • Streamline store processes for efficiency.
  • Manage daily payroll hours in accordance with budgeted payroll percentages.
  • Proactively oversee all aspects of loss prevention to safeguard company assets, including cash, merchandise, and property.
  • Implement and manage relevant safety programs for the store, employees, and customers.
  • Participate in business financial planning as required.
  • Monitor the daily application of the MOD program to enhance customer service, boost sales, and maximize staff productivity during each shift.
  • Product: Support brand direction through merchandise assortments that are suitable for the store market and promote the use of product knowledge to enhance employee productivity, sales, and service levels.
  • Analyze business performance to provide specific weekly store trends, assortment needs, and customer feedback to the merchandising team.
  • Provide market-specific insights for the execution of seasonal purchases.
  • Embrace brand direction by integrating product knowledge education and fashion trends with the store team.
  • Act as a strong ambassador for the brand by personally representing the season's trends and key items.
  • Presentation: Communicate the Tommy Bahama lifestyle through brand execution, both visually and experientially.
  • Collaborate with the Regional Visual Manager to enhance store presentation and develop the skills of the floor merchandiser.
  • Assist in leading and directing the merchandising process alongside the floor merchandiser to ensure consistent and appropriate execution of visual merchandising standards and seasonal guidelines.
  • Ensure that merchandising and visual standards are upheld to maximize sales while adhering to brand philosophy and direction.
  • Ensure that employee appearance aligns with the Tommy Bahama brand image.
  • Manage the upkeep of the physical store and communicate with the Facilities Manager as necessary.
  • PARADISE: Responsible for embodying, articulating, and reflecting the Tommy Bahama Culture.
  • Encourage the store team to embrace, articulate, and reflect the PARADISE Core Values.
  • Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.
  • Commit to maintaining the culture through the evolution of the business.

Qualifications

Education/Training

  • Preferred: College Degree in Business or a related field.
  • 3+ years of retail experience.
  • 2+ years of supervisory experience in a management team.
  • Familiarity with Retail Merchandising concepts.
  • Familiarity with Retail Visual concepts.

Knowledge and Skills

  • Exceptional leadership abilities, strong interpersonal skills, effective verbal and written communication skills, attentive listening skills, basic math skills, excellent organizational skills, capacity to multitask, adept at managing internal and external guest relations, team-building skills, proficiency in computer applications (Microsoft Office), and a proven history of increasing responsibility and experience.

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