Customer Care Support Specialist
3 weeks ago
We are seeking a highly skilled Customer Care Support Specialist to join our team at IHS Markit in Houston. As a key member of our customer support team, you will be responsible for providing technical and content support to our customers, resolving complex inquiries, and ensuring exceptional customer experience.
Key Responsibilities- Provide technical support to customers via phone, email, or other communication channels
- Resolve complex customer inquiries and issues in a timely and professional manner
- Collaborate with internal teams to resolve information quality and system issues
- Assist customers with installations and application functionality
- Develop and deliver educational content for clients
- Stay up-to-date with industry trends and developments to provide expert support
- Bachelor's degree in Computer Science, Engineering, Geology, or related technical/earth science degree
- Typically two years of experience in customer care or relevant technical support role
- Strong PC and network troubleshooting skills
- Previous experience with IHS Markit PowerTools or FieldDIRECT products preferred
- Excellent communication and interpersonal skills
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
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Customer Care Support Specialist
4 weeks ago
Houston, Texas, United States Markit Full timeJob SummaryWe are seeking a highly skilled Customer Care Support Specialist to join our team at IHS Markit in Houston. As a key member of our customer support team, you will be responsible for providing technical and content support to our customers, resolving complex inquiries, and ensuring exceptional customer experience.Key ResponsibilitiesProvide...
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Customer Care Support Specialist
4 weeks ago
Houston, Texas, United States Markit Full timeJob SummaryWe are seeking a highly skilled Customer Care Support Specialist to join our team at IHS Markit. As a key member of our customer support team, you will be responsible for providing technical and content support to our customers, resolving complex inquiries, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide technical...
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