High-Tech Support Specialist

1 week ago


San Antonio, Texas, United States General Dynamics Information Technology Full time

Job Title: Information Technology Support Specialist



About the Role:



At General Dynamics Information Technology, we are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.



Key Responsibilities:





  1. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

  2. May coach and provide guidance to less-experienced professionals

  3. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

  4. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

  5. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure



Requirements:



Required Experience: 3+ years of related experience



Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools



Required: IAT Level 1 certificate is required within 6 months of start date



Security Clearance Level: TS/SCI w/Poly



Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned



Work Environment:



Location: Client Site



US Citizenship Required



What We Offer:



401K with company match



Comprehensive health and wellness packages



Internal mobility team dedicated to helping you own your career



Professional growth opportunities including paid education and certifications



Cutting-edge technology you can learn from



We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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