Housekeeping Associate

2 months ago


Scranton, Pennsylvania, United States Fairfield Inn Scranton Full time
Job Summary

The Room Attendant is a key member of the housekeeping team at Fairfield Inn Scranton, responsible for maintaining clean and attractive guestrooms while providing exceptional service to all guests.

Responsibilities
  • Clean and Prepare Guestrooms: Thoroughly clean guestrooms according to high standards, ensuring a comfortable and clean environment for guests.
  • Restock and Replenish: Restock housekeeping cleaning carts with necessary supplies, including cleaning agents, linens, and guest amenities.
  • Remove Trash and Dirty Linen: Remove all trash and dirty linen from guestrooms and hallways, maintaining a clean and tidy environment.
  • Keep Public Areas Clean: Keep all hallways, public areas, and closets clean, neat, and vacuumed, ensuring a positive guest experience.
  • Report Maintenance Issues: Report any maintenance repairs or issues to the Housekeeping Supervisor/Manager in a timely manner.
  • Handle Lost and Found Items: Handle items for Lost and Found according to established standards, ensuring guest satisfaction.
  • Ensure Guest Satisfaction: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
Requirements
  • Education and Experience: High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Physical Demands: Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Communication Skills: Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.


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